Escape Velocity Support

Fly a ship through procedurally generated caves, refuelling on ledges and racing the clock.

Contact

Email us and we will reply, usually within a few days.

Tell us your device model and iOS version, and the level number if a specific level is the problem.

Common questions

How do I turn the sound off?

Tap the speaker icon on the main menu, or use the sound button on the pause screen. The setting is remembered between sessions. The game also follows your device's silent switch.

How do I change my pilot name?

Open the leaderboard and tap your name at the top. You are given a name like Pilot 4271 the first time you connect, and you can change it whenever you like. The name is shown publicly next to your times.

I saw an offensive name on the leaderboard

Email us the name and we will remove it. Names are filtered when they are set, but the filter is not perfect, and we would rather hear about anything it missed.

My progress disappeared

Unlocked levels and best times are stored on your device, so deleting the app removes them. There is currently no way to move progress to a new device.

Can I remove the ads?

Not yet. The game shows a full-screen ad after every few completed levels, and there is no purchase that turns them off.

How do I delete my data?

Email us and we will remove your leaderboard entries. Deleting the app clears everything held on the device.

I am stuck on a level

Fuel is the usual reason. Ledges sit in alcoves cut into the cave wall, and landing slowly and upright fills the tank. A full tank makes the ship heavy and slow to turn, so it is often better to leave a ledge before you are completely full. Every ledge you land on also becomes the point you restart from after a crash.

Privacy

Our privacy policy explains what the game collects and who it is shared with.